Privacy Policy

Last updated: 2025

1. Who We Are

Tension 2 Detail (Pty) Ltd is a boutique AI and software engineering company based in Sandton, South Africa. We design, build, and deploy intelligent systems, software platforms, and AI infrastructure for businesses. Our registered address is 9th Floor, 5th St, Sandhurst, Sandton, 2196. You can contact us at info@tension2detail.com.

2. Information We Collect

We may collect the following information when you interact with our website or services:

• Contact information (name, email address, phone number) submitted via our contact form
• Technical data such as IP address, browser type, and pages visited
• Communications you send to us directly

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and project requests
• Deliver and improve our services
• Communicate updates relevant to your engagement with us
• Comply with legal obligations

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers who assist in operating our business, subject to confidentiality agreements. We may disclose information where required by law.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

6. Your Rights

Under the Protection of Personal Information Act (POPIA) and applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your information

To exercise any of these rights, contact us at info@tension2detail.com.

7. Cookies

Our website may use cookies to improve user experience. You can control cookie settings through your browser. Disabling cookies may affect certain functionality of the site.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of the revised policy.

10. Contact

For any privacy-related queries, contact us at:

Tension 2 Detail (Pty) Ltd
9th Floor, 5th St, Sandhurst, Sandton, 2196
info@tension2detail.com
+27 83 484 9502